Speak to an expert who can walk you through the ways Cornerstone can benefit your specific situation. In the 1980s, Wendy’s restaurants created a series of spectacularly hilarious employee training videos that each feature a different music genre from the era. All representations made in this website are solely those of FSMC and are not to be under any circumstances, construed as endorsed by, or represent Username: Password: Minutes to stay logged in: Always stay logged in: Forgot your password? Fauss-Johnson explains: “If we buy the streaming hours [through Brightcove], it’s more reasonable to go with a live stream versus an operator-assisted call and a WebEx. “The videos are playing a big part of our overall training program.”. Back in 1969, he looked around at all other hamburger joints and was like, “Nah. Recently, five employee training videos from burger giant Wendy's resurfaced and they feature the best (or worst) of 1980s fashion and music. Teams from human resources and operations are requesting so much video that production has more than tripled. Says Wicks-Frank, “It’s made it easy for us to distribute video for training purposes.”. Via WeLearn on Cornerstone Learning, Wendy’s offers 25 unique certifications. satisfaction and employee turnover. Wendy’s Brings Employee Training and Restaurant Safety to Life Through Brightcove Video Wendy’s also uses video for training, education, and HR-related purposes. “We built WeLearn, our eLearning platform for restaurants, on Cornerstone Learning,” said O’Brien. “These restaurants tend to have higher customer satisfaction scores, sales and customer counts, and decreased turnover,” said O’Brien. The Wendy's We Learn program is an online portal for employee training. Limited time only. This ensures Wendy’s can provide all audiences a great viewing experience on any device—desktop, mobile, or connected TV—regardless of connection speed. “Since we started using Cornerstone, it’s been seamless—and it’s gotten better every year,” said O’Brien. Add Wendy's to your errand list or road trips today. A now former employee of Wendy's on video taking a bath in a kitchen sink. So, we’ve been using streaming a lot more in the past two years here than we ever have. Wendy’s instructional videos, which include pop-up quizzes and other interactive features, have had such a positive effect on employee learning retention, the company has decreased seat time in training courses. Learn about Wendy's Job Training, including a description from the employer, and comments and ratings provided anonymously by current and former Wendy's employees. Get answers to your biggest company questions on Indeed. “We knew we had to evolve our learning strategy to meet the needs of our learners and franchisees, and more importantly, to have a greater impact on business results.”, The pursuit of a new learning strategy led Wendy’s to Cornerstone OnDemand. Cornerstone is playing a role in that growth,” said O’Brien. Glassdoor is your resource for information about the Job Training benefits at Wendy's. Price and participation may vary at U.S. Wendy’s. A group of Wendy’s employees have been fired after filming a viral video in their restaurant’s kitchen. above, or your manager can reset it for you. To continue driving employee engagement across the Wendy’s organization, Fauss-Johnson says live stream footage is repurposed into VOD assets, which are then posted on the WeConnect portal. “Our training videos promote safe behavior and help to reduce the risk of accidents in our workplace,” notes Wicks-Frank. First Sun Management Corp. (FSMC) is a franchisee of Wendy's International, Inc., and assumes all liability for the content represented in this website. positive correlation between training Meanwhile, live stream video of Wendy’s general conventions, which have high physical attendance, garner over 500 off-site views. 70 Wendys jobs available in Upland, CA on Indeed.com. indicators such as sales, customer The benefits, opportunities, profiles and details described on this page are specific to employees of Wendy’s owned and operated restaurants. Ninety-five percent of these restaurants are franchise owned. Founder Dave Thomas’s values remain an important part of Wendy’s everyday operations. learning to performance, demonstrated Within the Wendy’s system, there are restaurants that are Company-owned and operated, as well as restaurants that … Coley joined the Wendy’s family in 2007 as National Director of Operations Training and has been successively promoted through Operations and Human Resources leadership roles over the past 10 years. (TikTok) Multiple employees of a Wendy’s restaurant in Michigan were fired after a … Also, using Brightcove to distribute Wendy’s training videos has played an important role in reducing the length of employee training time, which has subsequently helped facilitate more effective operations, improve restaurant safety, and create an inclusive company culture. A Michigan Wendy's employee is out of a job after "power" soaking in a kitchen sink full of suds ... and so are his coworkers who helped post video of the bath on TikTok. They both agree this feature, along with additional Brightcove functionalities, will help them further maximize the power of video for Wendy’s. Also, the Wendy’s training team has received positive feedback from restaurants regarding the use of training video. In fact, HR and operations teams have been heavily involved in creating short-form videos, typically three minutes long, that help explain new products, equipment management, and food preparation. And I think what we’ve done so far really helps.”, Wendy’s Brings Employee Training and Restaurant Safety to Life Through Brightcove Video. http://web.archive.org/web/20060506212243/www.thewavemag.com/pagegen.php?pagename=article&articleid=22039 Now, 95 percent of its restaurants are franchise-owned. Learn about Wendy's , including insurance benefits, retirement benefits, and vacation policy. Today, she is one of the most involved and successful franchise owners in the Wendy’s enterprise. With more than 300,000 offers across 10,000 cities, you’ll always have a reason to Celebrate Your Savings! Today, Wendy’s delivers engaging, interactive and up-to-date training to more than 250,000 employees in 350 unique franchise organizations. “We built WeLearn, our eLearning platform for restaurants, on Cornerstone Learning,” said O’Brien. The Wendy’s Story. Wendy’s founder, Dave Thomas, began franchising the restaurant in 1973, opening more than one thousand locations within the company’s first 100 months. We also wanted a partner who could understand our unique needs and work with us to find the best solutions,” said Coley O’Brien, chief people officer at Wendy’s. Forgot your password? The clip, originally posted on TikTok, shows one … First Sun Management Corp. (FSMC) is a franchisee of Wendy's International, Inc., and assumes all liability for the content represented in this website. Brightcove’s security capabilities are also critical, given the company’s sensitive information shared via video behind the Wendy’s firewall. Looking ahead, both Wicks-Frank and Fauss-Johnson expect to introduce more interactive video to Wendy’s communications repertoire, encouraging users to engage with video content directly on screen. The Wendy's We Learn program is an online portal for employee training.The portal allows employees to log in with a secure username and password to access training materials, menus, customer service guidelines and orientation information.Wendy's launched an enhanced training program in 2013, as reported by Entrepreneur, to increase employee engagement, knowledge, … Learn about Wendy's Job Training, including a description from the employer, and comments and ratings provided anonymously by current and former Wendy's employees. get 2 for $4. The latter event, hosted at Wendy’s corporate headquarters in Dublin, Ohio, covers the organization’s fourth quarter and cumulative year results, attracting over 700 views across the company, primarily servicing those who can’t be on-site. Wendy’s executes food safety certification training to 250,000 employees annually, exceeding what is required by local, state and federal agencies. The video shows a second employee looking on while wearing his Wendy’s uniform, while a third person laughs behind the camera. Greenville resident Connor Somerfield reposted the clip to Facebook on Feb. 11, where it’s since been viewed nearly 80,000 times. We’ve seen that year over year with Cornerstone.”, Increased employee proficiency and engagement. “To achieve that level of quality, we develop and train our employees to be successful in their positions and bring our brand vision to life.”, Yet Wendy’s existing learning “technology” was predominately paper-based. I am a current wendys employee and I believe that some of our employees are being treated unfairly... First of all, me. Analytics show that restaurants with employees that average 13 or more of these certifications outperform their peers. Single item at regular price. “We needed a platform that was easy to use, one that integrated well with our other technologies. These same videos are also uploaded to company’s learning management system (LMS). Click Forgot your password? “Not all our restaurants have equal network capabilities, so those multiple renditions are wonderful. “We’re averaging 10,000 course completions in the system daily.” Support for encrypted video and flawless streaming via the WeConnect private portal are just a few of the security features that give Wendy’s IT team peace of mind. The Wendy's We Learn program is an online portal for employee training.The portal allows employees to log in with a secure username and password to access training materials, menus, customer service guidelines and orientation information.Wendy's launched an enhanced training program in 2013, as reported by Entrepreneur, to increase employee engagement, knowledge, … Get any two Honey Butter Chicken Biscuits, Classic Bacon, Egg & Cheese, or Classic Sausage, Egg & Cheese sandwiches for just $4. Brightcove’s integrated file transcoding, in particular, has made content distribution a breeze. certification and key performance Today, the company uses Brightcove-powered video to drive its internal communications and training programs for all constituencies. “With Cornerstone, they can practice their skills in online simulations before they work with real customers—and real food.”, Prepared for growth. All representations made in this website are solely those of FSMC and are not to be under any circumstances, construed as endorsed by, or representations of, Wendy's International, Inc. First of all, yes, Wendy is a real person. engagement and completions, linked Connect the best people to your great company.css-w1bzkn{color:#2F3944;}, Keep your people competitive and compliant, Fast track skill building with personalized learning, Expertly curated content to close skills gaps, Build and manage a high-performance organization, Coach and continuously develop your people, Better manage your people data and processes, Ensure company-wide regulatory compliance, Give your people the skills they want and the business needs, Reinvent your business or risk becoming irrelevant, Connect with the best to elevate your people, Top ratings from the world’s best analysts, The world’s leading companies trust Cornerstone, "Cornerstone helps unleash the potential of our employees" - Katie Lamkin, CHRO, Connect with the best to elevate your game, Bringing our community together to shape HR, The impact of technology on the future of work, Best source for tips, guides, and industry best practices, Investing in the next generation of cloud startups. Live stream and VOD not only help boost Wendy’s employee engagement and enhance inclusiveness, but also save the company valuable operational expenses. By using our website, you are consenting to our use of cookies, as described in our privacy policy.You can change your cookie settings at any time. What started in 1969 as a single hamburger restaurant in Columbus, Ohio has now transformed into one of the world’s largest franchise operations. Wendy’s also makes use of live stream video through Brightcove Live, which delivers off-site viewers real-time video footage of officer and director meetings, employee meetings, general conventions, and the company’s annual Investor Day via the WeConnect portal. The Wendy's We Learn program is an online portal for employee training.The portal allows employees to log in with a secure username and password to access training materials, menus, customer service guidelines and orientation information. The company was founded in 1998 when Andrew Levy, our CEO, purchased 5 restaurants in Pennsylvania. Wendy’s also uses video for training, education, and HR-related purposes. By replacing written memos and hard copy learning material with video, Wendy’s is able to rapidly deliver secure, consistent, role-appropriate content and aligned messaging to all. “We wanted an LMS that would help us deliver strong business results. “We believe it’s better for new employees to make mistakes while they’re learning,” said O’Brien. “We’re taking the successes we’ve had using Cornerstone and replicating that as we expand.”. The portal allows employees to log in with a secure username and password to access training materials, menus, customer service guidelines and orientation information. That's really what our main goal is, getting information out to them,” says Fauss-Johnson. Live Event Streaming and Portals Create Internal and External Engagement. Starboard is ranked 32nd in the Monitor 200 list of the largest franchisees in the United States. “Ninety-five percent of things we do are for our franchisees. “We used job aids and DVDs, which weren’t as effective or efficient as we believed they could be,” said O’Brien. The Brightcove platform automatically formats multiple renditions of a single video file for multipoint distribution. Task simulations within WeLearn enable employees to practice food-related prep skills in a low-risk environment. “We partnered with Cornerstone and implemented Cornerstone Learning and Cornerstone Connect as part of a larger initiative to improve our processes and streamline our learning systems and processes.”Today, Wendy’s delivers engaging, interactive and up-to-date training to more than 250,000 employees in 350 unique franchise organizations. Because of that, it’s enabled us to reach a much wider audience,” says Wicks-Frank. We like to use video to get people more involved. Employees are spending less time training and more time being productive in restaurants. “We’re averaging 10,000 course completions in the system daily.”Recently, the company also built Wendy’s University, a leadership training system, on the Cornerstone platform.