Gorgias made our team faster and more efficient. Zendesk is overkill for 95% of Shopify merchants. The gorgias team helped setup a lot of the macros before the official switch, so the process was seamless. Deliver better support and drive more revenue with Gorgias, the only helpdesk designed for e-commerce brands. My team loves it. Shopify is a complete eCommerce solution that allows you to sell your goods online. Your submission has been received! Create template answers to respond faster to the most common and repetitive questions. Even at a higher price point, the efficiencies on your CS team will end up saving a lot of time as you scale. Connect your BigCommerce store in 2 min. Support is a great way to get close to your customers, but sometimes lacks efficiency. Anthony Ha @anthonyha / 1 year Gorgias, a … Thank you! Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Zendesk charges per agent. Something went wrong while submitting the form. Gorgias 100%. Centralize all tickets from all your stores in one place to save time by centralizing all your tickets from all your stores in one place. How? You can then set up automatic replies or route the tickets with tags. Love gorgias for the simple interface and pricing vs. Zendesk. Gorgias is a multi-channel helpdesk integrated with e-commerce merchants. The information we need is surfaced so we can respond better and faster. Each marketplace inquiry will create a ticket in Gorgias, and display order information next to it, as you can see below: Here is the list of types of requests that are available: Amazon. Say hello to Gorgias, the first helpdesk dedicated to ecommerce stores. SOCIAL MEDIA. Have all your customer data displayed when you're talking to them. Never miss an opportunity to sell on social media again. 5 companies exist in both ecosystems, representing 5% of the Gorgias parther ecosystem and 83% of the Stream Commerce partner ecoystem. “As consumers increasingly shop online, the Gorgias platform powers a new breed of customer support for high-growth e-commerce brands,” said … It allows merchants to manage all their support from one place. We felt like ZenDesk was a bit of overkill for us - being such a large, enterprise solution - we weren't using enough of it to really warrant it. You’ll be able to view profiles, answer questions, and chat in real-real time with customers. Better in every aspect, Gorgias has a killer workflow / interface for these things, compared to Zendesk and other systems. We've been on gorgias for about 2-3 months, and the team really loves it. Everything we do is for our merchants, so whatâs our goal with this round? Gorgias helps e-commerce companies deliver excellent customer service at scale. Everything we do is for our merchants, so whatâs our goal with this round? This way, we can provide them with fast and personalized help.â, âHaving quick access to previous order info in the helpdesk is super convenient and helps us turn our support agents into sales people.â, âThanks to Gorgias, my customer service team has been able to. It also sets auto-responses to common customer requests. Run the numbers based on average handle time etc., and multiply that out against your ticket volume, and multiply by your CS average hourly rate... that will sell you on the higher price point ; ). We use zendesk currently. Gorgias is the ecommerce helpdesk that turns your customerservice into a profit center. Just moved from Zendesk to Gorgias. Gain productivity with automated responses to common requests. The round, which is being led by Sapphire Ventures with participation from SaaStr, Alven, Amplify Partners, CRV, and Greycroft, brings Gorgias’ … receive customer's emails in Gorgias, respond from there. Itâs also great that all emails, chats, fb messages appear in one inbox for us to respond to. Gorgias has grown over 200% in 2020 and plans to double its global workforce. Helping independent ecommerce brands provide an outstanding customer service experience. The round, which is being led by Sapphire Ventures with participation from SaaStr, Alven, Amplify Partners, CRV, and Greycroft, brings Gorgias’ fundraising total to more than $40 million , and its valuation to more than … This way, we can provide them with fast and personalized help.â. Weâre moving to Gorgias at the beginning of the year. Stop switching between tools all day long! Gorgias looks and feels like Shopify, and to be honest, has what feels to be a superior integration with both Shopify and other elements, like Smile Loyalty etc, that we use regularly. Using a tool like Gorgias is a way to ensure your customers’ requests are being seen and handled promptly. Create rules to handle common questions like "Where is my order?" Big fan of Gorgias after shifting from ZenDesk. Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Dm me if you want to see our setup, we manage 2-400 new tickets on a average day. Make sure the email address used for the order notifications is the same as the email address you connected to Gorgias. Built by Gorgias, the helpdesk for Ecommerce. Track support agent metrics like ticket volume, response time, and resolution time. They really keep things simple for you! Research has shown that 6 out of 10 consumers prefer to communicate with their favorite brands through email instead of social media channels.. We absolutely love Gorgias. How many times do you receive questions like "Where is my order"? Analyze the whole team's performance and take your support to the next level. How can you deliver great support quickly without context? Your customers wonât always be on your website. Gorgias was founded in 2015 by Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Helpdesk designed for e-commerce stores. Gorgias, the e-commerce customer support platform, today announced that it has raised a $25 million Series B round following the company's 200% year over year growth in 2020. Connect your BigCommerce store to display all customers' details  close to the tickets and stop asking them for the information you already have. Iâve been on that platform since 2010! Connect your social media accounts,  support email addresses, phone numbers, and answer to all tickets without leaving your helpdesk. Donât use half the features and itâs expensive. "Together, Gorgias and Simplr provide e Commerce brands with the ideal customer experience stack to turn their contact center into a revenue … Facebook, emails, chat – all in one unified platform integrated with Shopify. How? There are 105 companies in the Gorgias partner ecosystem and 6 companies in the Stream Commerce partner ecosystem. Gorgias centralizes all tickets in one place to save your time. Get order info, delivery status and more from Magento, Shipstation & dozens of other extensions, right into your helpdesk. You can even trigger live chat campaigns based on the URL to engage in conversation automatically. Gorgias ð¯ (to be transparent I am an investor) but I invested because itâs phenomenal! Check out popular companies that use Gorgias and some tools that integrate with Gorgias. 2021 Best Practices for Mobile Commerce. How to connect Amazon? Write a message once with custom data variables and save it as a macro to reuse it automatically. Weâve stopped hunting and matching Facebook users to customer accounts on Shopify. Gorgias uses machine learning to detect Customer Intents (what they're asking) like shipping updates, refund polices, and exchange requests. Gorgias' pricing is smarter.â, âWith all the Gorgias integrations, my team doesn't need to jump between tools. Track all sales generated by support agents over text messages, social media answers, and live chat conversations on your website. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales. âGorgias gives us a holistic view of our customers. HootSuite 131 Tweetdeck 128 Buffer 99 Bit.ly 74 SproutSocial 43 Agorapulse ... E-commerce platform. Talk to your visitors in real time through live chat to increase your website conversion rate. Gorgias is a helpdesk that will allow you to have all customer-related data in one place. It allows merchants to manage all their support from one place. Gorgias helps e-commerce companies deliver excellent customer service at scale. To connect your BigCommerce account to Gorgias: In BigCommerce, visit the app store and search for Gorgias; Click the Gorgias panel and select "Get this app" Click the "Install" button; When Gorgias requests access to your BigCommerce Store, select the "Confirm" button Weâre proud to announce our $25m Series B  ð. I canât wait to leave Zendesk in the dust. Gorgias, the e-commerce customer support platform, announced that it has raised a $25 million Series B round following the company’s 200% year over year growth in 2020. By allowing agents to focus on being sales associates that advise customers, rather than answering repetitive emails all day. How can you improve customer experience without insight into performance? âI like the pricing structure: in a startup, everybody should be an agent. We recently switched from Zendesk to Gorgias! Benefits of Shopify. Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Gorgias and ReCharge in Action. This has helped us dramatically improve customer satisfaction.â. Any buyer message Gorgias is a helpdesk platform designed for today’s customer-focused eCommerce brands. Shopify is a complete eCommerce solution that allows you to sell your goods online. ð¢. Something went wrong while submitting the form. Even if you’re targeting a younger demographic, you shouldn’t have second thoughts about using email. It was a great move for us to move to Gorgias from Zendesk. I think Gorgias has come in and set a high standard. Mobile is the most dominant channel for traffic and in many cases, sales in certain retail verticals. Connect all your BigCommerce stores into Gorgias. Centralize all your customer communication. By integrating multiple communication channels and supporting eCommerce solutions like Shopify, Gorgias helps teams expertly manage every customer conversation in one centralized space. We integrate email, messenger, chat, SMS with Shopify and Magento. Considered re-amaze but their chat seemed super amatuer to us. We integrate email, messenger, chat, SMS with Shopify and Magento. Measure first-response time, one-touch tickets, and ticket resolution time all in one dashboard. Gorgias looks great and better integrated into Shopify. Despite the popularity of messenger apps, a vast majority of consumers still prefer brands to contact them through email. Today your customers are everywhere, so let them contact you through their favorite channels. Happy to put you in touch with the team if you want more specifics! Gorgias is a helpdesk platform that helps you transform your customer support from a cost center into a profit center.. Gorgias empowers over 1000 e-commerce merchants to manage their whole customer service in one place.